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Return Policy

RETURN POLICY

 

Last updated November 13, 2019 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at dragon.imports.tx@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

DRAGON IMPORTS & COLLECTIBLES

Attn: Returns

RMA #

2831 HILLCREST DR  

San Antonio, 78201  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

  •        Sale/Clearance items are FINAL SALE and cannot be returned.        
  •        Items must be undamaged, unopened, and able to be resold in a "new" condition (at the discretion of the seller). Items damaged in transit are not the responsibility of Dragon Imports & Collectibles as all items are packed with care. Please contact the carrier.   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

(210) 580-1497 

dragon.imports.tx@gmail.com